About Lightware |
Lightware Common Questions
Who do I call for help with
Please contact the Lithonia Lighting Support Center at 1-800-241-3638
Why do I need to install Microsoft Internet Explorer 6.0 or greater?
Will this change my Internet service provider?
Lightware has been optimized for use with Microsoft Internet
Explorer 6.0 or greater and is compatible with Netscape Navigator 4.0 or
greater. Installing Microsoft Internet Explorer 6.0 will NOT change your internet service provider.
If you don't have Internet Explorer, you can download the current version
Do I need to install Adobe Acrobat Reader? How can I do this?
Adobe Acrobat Reader 4.0 must be installed before you can view the
catalog or specification sheets. This free software product from Adobe can
be downloaded free at
The standard Lightware installation automatically launches the Acrobat
Reader installer. However, if you need to install Reader at a later time,
please use the following instructions in the d:\acrobat directory.
Why do I get the following error message when navigating the pages
of Lightware, "Microsoft Jscript runtime error. In frame: 'xxxxx'. [#Line
2] this page is undefined" ?
Lightware is programmed for use with Microsoft Internet Explorer 5.0
Earlier versions of Internet Explorer may not load the pages properly. To
correct this, install the latest version of Internet Explorer.
What are the printer requirements? How do I print the entire page on
one sheet and how do I print single pages?
Minimum printer: Postscript-compatible printer with 4M of RAM.
Printers with less than 4M of RAM are unable to handle pages from the
Product Selection Guide or product specification sheets.
If your printer fails to print the entire page on one sheet, please
click the "Fit to Page" option in the print dialogue box.
If you want to print only one page (as opposed to the entire document),
check the Current Page option or enter a page number in the print dialogue
box. The default is set to print the entire document with each new
The custom labels on the Specification sheets are not printing
properly. How do I correct this?
Printers without true Postscript capability may fail to print your
customized labels properly. If extraneous lines and words appear in the
customized area, you can adjust your printer properties to resolve the
To correct the problem, set up the printer to either download True Type
fonts as bitmap fonts or print them as graphics:
- Click the print icon on the Acrobat toolbar
- Click Setup
- Select the LaserJet printer, then click Properties
- Click the Fonts tab (LaserJet III or 4) or the Print Quality tab
(LaserJet 5). Other printer types should have a similar setting
- Select either Download True Type Fonts As Bitmap Soft Fonts or
Print TrueType Fonts As Graphics, then click OK.
Can I fax pages from Lightware? Why do I sometimes get error
If you have software such as FaxWorks Manager, then you can fax
Lightware sheets directly to your customers. If the LightWare application
is started before FaxWorks, LightWare may be unable to initialize the
FaxWorks application, which results in errors in the wbtrcall.dll and the
fx_works.dll. To work around this problem, please start FaxWorks (Start |
Programs | FaxWorks) before launching LightWare.
Sometimes the nomenclature is too long to fit in the custom job
label area on Specification Sheets. What can I do to correct this?
If the space on the label is too short to fit the entire catalog
nomenclature, you can include the options information in the notes field.
How can I use the full functionality of Acrobat Reader, such as
To use the full functionality of Acrobat, save the Acrobat PDF file to
your workstation by clicking the Save to Disk toolbar item. Then, open the
PDF file directly from Acrobat Reader.
Acrobat Save to Disk toolbar icon.
To use the "Select Graphics" tool, click and hold on the text icon
to pop up additional toolbar items.